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FAQ

Questions about ZipList, answered

How ZipList keeps your account safe, your ZipList computer, the Puck, pre-orders, shipping and refunds.

The basics

What is ZipList?
ZipList is the safest way to crosslist. You list an item once and ZipList posts it to Depop, Grailed, Poshmark, Mercari, Vinted and eBay, then helps you run the business: inventory, sales, profit and auto delist.
Which marketplaces?
Depop, Grailed, Poshmark, Mercari, Vinted and eBay. eBay listings go through eBay's official API. Your ZipList computer handles the other five, through your home internet with the Puck.
Do I need a ZipList plan too?
Yes. The Puck works together with a ZipList plan, which includes your own ZipList computer in the cloud. Plans start at $30 a month, priced by how many active listings you keep, with unlimited posting on every plan.
Does ZipList work on my phone?
Yes. ZipList runs in your browser on your phone and your computer, and your ZipList computer does the work in the cloud either way.

Account safety

Is ZipList safe for my marketplace accounts?
Yes. ZipList keeps your account safe. Everything it does looks like you doing it: it goes out through your own home internet with the Puck, uses a real mouse and keyboard at a human pace, runs on your own private computer, and lists on eBay through eBay's official API.
Why does my home internet matter?
Traffic from data centers is easy for marketplaces to spot. With the Puck, your ZipList computer's work goes out through your home connection, the same one you shop and browse on. To the marketplace, it's just you, at home.
How does ZipList make a listing?
On Depop, Grailed, Poshmark, Mercari and Vinted, your ZipList computer opens the marketplace's own pages and fills in the listing with a real mouse and keyboard, at the speed a person would. On eBay, it uses eBay's official API.
Is my ZipList computer shared with other sellers?
No. Every seller gets their own. It's never shared, so nobody else's activity touches your accounts.

Your ZipList computer

What is my ZipList computer?
Your own private computer in the cloud. It lists, delists and reposts for you on Depop, Grailed, Poshmark, Mercari and Vinted, with real mouse and keyboard input at a human pace.
Do I need to keep my laptop on?
No. Your ZipList computer runs in the cloud, so it keeps working even with your laptop closed. The Puck stays plugged into your router at home.

The Puck

What is the Puck?
A small device you plug into your home router. Your ZipList computer runs in the cloud, and the Puck routes its traffic through your home internet, so marketplaces see your own home connection instead of a data center.
How do I set up the Puck?
Plug it into your home router with the network cable, then plug in the power. It pairs to your ZipList account, and from then on your posts go out from home.
Do I need the Puck for eBay?
No. eBay listings go through eBay's official API. The Puck is for Depop, Grailed, Poshmark, Mercari and Vinted.
What's in the box?
The Puck, a network cable and a power adapter.

Pre-orders, shipping and refunds

How much is the Puck?
$50, one time, charged at checkout when you pre-order.
When does it ship?
Pre-orders ships within about 2 months. We'll email you when yours is on its way.
Do you ship internationally?
Yes, the Puck ships worldwide. Shipping is free in the US.
Can I get a refund?
Yes. Until your Puck ships, you can cancel for a full refund of the $50. Email support@getziplist.com.

Selling with ZipList

What is auto delist?
When an item sells on one marketplace, ZipList takes it down from the others, so the same item isn't sold twice. Before it delists, it checks the live listing.
Does auto delist handle bundle orders?
Yes. When a buyer bundles several items in one order, ZipList takes down every item in the bundle from your other marketplaces.
Can ZipList fill in my listings for me?
Yes. Add your photos and ZipList's AI fills in the title, description, category, brand, size, condition and more, ready for each marketplace. Change anything you like: your edits always win.
Can I list a lot of items at once?
Yes. With bulk listing, drop in the photos for a pile of items. ZipList sorts them into items, fills each one in, and lists them together.
Does ZipList track inventory, sales and profit?
Yes. Every item sits in one inventory with its cost, SKU and the marketplaces it's live on. Sales from all six marketplaces land in one place, with what you made on each after fees. When a number isn't known yet, ZipList says so instead of guessing.

Get in early

Pre-order the Puck

$50, refundable until it ships. Free shipping in the US, and it ships within about 2 months.

Join the waitlist

Not ready for hardware? Get an email when ZipList opens.

It's free. We'll email you when ZipList opens.